Category General, News

Our commitment to our customers
(A letter from Chris)

It’s important for me to tell you — our customers, and potential OEM clients — what drives us here at Acorn. Our driving focus is to improve our customer relationship with you. We never stop improving our systems so Acorn Industrial Components can contribute to your success.

Prioritising you

Our staff log all activities: customer calls are logged and jobs assigned to the right people so they can be fully tracked. Part of our new developments include a customer portal for a realtime view of live orders and expected delivery dates for each component. If you need to pull orders forward and prioritise components to satisfy an urgent order, with a click it can be done. We work with you to implement features key to your business, so are always open to feature suggestions.

Continuous improvement

We strive for continuous improvement in our long-term customer relationships, adding value to your manufacturing processes, not just providing quality components, fasteners, and turned parts. To foster this relationship and increase value we develop internal project sites to help you with cost reduction, product rationalisation and manufacturing timelines.

Better and cheaper

When we find new products, or develop new services that can help our customers with cost benefit or production times, we pass this information along, as part of our ongoing relationship. We are always improving our internal processes: Acorn are proud of our ISO 9001 and 14001 accreditations for quality management and environmental sustainability. All products are batch traceable, adhering to the latest standard CoSH and Reach.

We make sure that all products supplied by Acorn are ethically sourced, and leave as small a carbon footprint as possible. Championing British-made products is part of this ethos, and helps us adhere to our aims.

With a comprehensive range of precision machined products from our own manufacturing centre and other like-minded manufacturers, we’re here to help.



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