Effective and efficient aftermarket service & logistics activities are of prime importance to OEMs as creators of high value products and equipment: extending the ability to enhance ROI for the final customer, maximising ongoing service as a multiplier of equipment/product benefit, ensuring customer satisfaction, and enhancing overall brand experience.
Optimise customer experience, service costs, quality & lifetime value
Aftermarket service & logistics provision involves the return up the supply chain process from the final point of use to further capture value, or for proper disposal/replenishment of goods. The services we provide to our OEM clients can be classified into three main areas: reverse logistics, repair & refurbishment, and spares & maintenance.
Reduce servicing costs, and providing efficient inventory management with a wide range of service provision:
— Asset recovery (including pallets, bins, kits)
— Excess inventory processing
— Seasonal goods conciliation
— Damaged goods/returns
— Obsolete equipment disposition
— Inventory Control & Traffic
— Shelf-life management
— Product recall management
— Product life cycle/recycling programmes
Aftermarket service areas
A highly proficient aftermarket solution transforms a company from equipment provider to that of an ongoing end-to-end agent of client needs, providing a wrap-around service that establishes customer service excellence. This ongoing servicing and client support can provide up to 35% of OEM revenues. Inexperienced and inefficient reverse logistics is seen by over a fifth of companies as the main blocker to aftermarket service profitability (*IFS research).
In the same way it makes sense to outsource other inventory and supply chain processes to an outside specialist, this applies to the aftersales process. Smaller OEMs especially can focus on primary product development, production and marketing while leaving parts and inventory management, repair, refurbishment and maintenance to a quality logistics specialist such as Acorn. Explore with us about how we can contribute to an amazing aftersales solution for your company.